E-commerce Medical Device Marketing

AlphayMed Growth Case Study

How we scaled an FDA-cleared physiotherapy device from pre-revenue MVP to $2.4M ARR in 12 months through data-driven growth strategy and direct-to-consumer pain-relief device marketing.

Project Overview

Product

AlphayMed – FDA-cleared handheld physiotherapy device for chronic pain and post-injury rehab

Region & Channel

DTC e-commerce, U.S. & Canada

Timeframe Covered

Q1 2021 → Q1 2022 (12 months)

Team Size

1 founder + 5 remote specialists (media buyer, CRO lead, copywriter, CX agent, logistics partner)

Starting Line

Pre-revenue MVP and 300-person wait-list

North-Star Goal

Hit €1M / $2.4M ARR without outside funding and keep margins above 13%

12-Month Results

$2.4M
Annual Recurring Revenue
16%
Net Profit Margin
4.8×
Average ROAS
12k+
Devices Sold

Strategy Breakdown

Market Research & Positioning

What We Did

Conducted 50+ customer interviews, analyzed 12 direct competitors, and identified key pain points in the physiotherapy market. Positioned AlphayMed as the "professional-grade device for home use."

Outcome

Clear product-market fit with 3.2× higher conversion rates compared to generic positioning.

Paid Media Strategy

What We Did

Launched Facebook & Google Ads with medical pain-relief targeting. Created video ads featuring real physiotherapists demonstrating device effectiveness. Optimized for Cost Per Acquisition (CPA).

Outcome

Scaled to $180k monthly ad spend at 4.2× ROAS average.

Conversion Rate Optimization

What We Did

A/B tested 47 different elements including headlines, product images, testimonials, and checkout flow. Implemented urgency elements and social proof throughout the funnel.

Outcome

Improved conversion rate from 1.8% to 4.1% (128% increase).

Health-and-Wellness Funnel Optimisation

What We Did

Signed 16 physio & sports-medicine creators on TikTok & Instagram; negotiated CPA-plus-commission deal for "before/after mobility test" content.

Outcome

Influencer marketing drove 22% of total sales at ROAS 6×.

Email Marketing & Lifecycle

What We Did

Built automated email sequences for onboarding, cart abandonment, and post-purchase follow-up. Created educational content about pain management and device usage.

Outcome

Email marketing generated $320k in revenue with 28% open rates.

Key Learnings

  • Medical device marketing requires trust-building: Real testimonials and professional endorsements outperformed generic marketing copy by 3×.
  • Video content is crucial for complex products: Product demonstration videos had 4× higher engagement than static images.
  • Lifecycle marketing drives profitability: Post-purchase email sequences contributed 24% of total revenue with minimal ad spend.
  • Niche influencers > mega influencers: Physiotherapy micro-influencers (1k-10k followers) had 6× better ROAS than larger general health influencers.

Final Impact

$2.4M ARR Achieved
In 12 months, AlphayMed went from pre-revenue to a profitable, scalable business
16%
Net Profit Margin
12,000+
Devices Sold
4.8×
Average ROAS